Dispute Resolution Policy

Step 1 — Raise a support ticket

Most issues are resolved quickly. Please first raise your concern through your portal's support center. This creates a clear record and routes your issue to the right person.

Step 2 — Good-faith review

We will acknowledge your ticket and work with you in good faith to understand and resolve the issue, typically within a few business days.

Step 3 — Escalation

If your ticket is not resolved to your satisfaction, you may request escalation to management, who will conduct a final internal review.

Step 4 — Mediation or arbitration

If a dispute remains unresolved, the parties agree to attempt good-faith mediation before pursuing formal proceedings. The governing law and venue are those stated in your order or agreement.

Questions & contact

Questions about this document can be sent to hello@thinkeasyagency.com. Think Easy Agency is based in Camilla, GA and serves clients and drivers nationwide.

For any dispute, we ask that you first raise an issue through your portal's support center so we can work toward a resolution before pursuing other remedies.